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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
by NTR Global
October 29, 2009
- (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
(PRESENTATION)
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Managed VoIP: More Cost Effective Than You Think
by Orange Business Services
July 21, 2009
- (Free Research) Currently over 600 Orange Business Services customers use their VPNs to transport voice and data. Some use a do-it-yourself model; others use a fully managed model. If you're looking for value, the fully managed approach is the less costly and higher quality alternative. Read this paper to find more details about pros and cons of each choice.
(WHITE PAPER)
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Advancing Return on Investment Analysis for Government IT: A Public Value Framework
by SAP AG
January 23, 2009
- (Free Research) The range and complexity of government information technology (IT) investments makes assessing their returns a daunting prospect. This white paper presents a public ROI assessment framework that addresses the shortcomings in the available methods and models for assessing public returns.
(WHITE PAPER)
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Rapid Implementation- The New Age of ERP
by Oracle Corporation
May 04, 2009
- (Free Research) By marrying technology with vertical industry expertise, the Oracle Accelerate family of solutions is helping midsize companies become the nimble organizations they need to be today.
(WHITE PAPER)
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Increasing Competitiveness and Reducing Costs in Today's Economy
by Microsoft Corporation India Pvt Ltd
November 24, 2009
- (Free Research) This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.
(WHITE PAPER)
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Implementing Unified Communications (UC): How to Minimize the Pitfalls and Capitalize on Business Benefits
by Avaya
September 14, 2009
- (Free Research) As Unified Communications (UC) moves increasingly from promise to implementation, questions arise about the best ways to establish UC solutions. This paper describes effective approaches to unifying communications, the importance of optimizing your network infrastructure and how embracing converged communications can increase business productivity.
(WHITE PAPER)
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The Top 3 Cost-Cutting Mistakes CIOs Make And How to Avoid Them
by Rally Software Development Corp.
April 03, 2009
- (Free Research) The current economic downturn has resulted in contraction of IT Department budgets and a mandate to allocate resources to only the most critical projects, then execute flawlessly. In these tough times, it is imperative for CIOs to deliver more value from as IT budgets fall..
(WHITE PAPER)
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Data Center Facilities IT Handbook: Mastering data center climate control
by Dell, Inc. and Intel
May 29, 2009
- (Free Research) This SearchDataCenter.com eBook takes a look at how to master the climate control for the data center. Organizations are creating more heat in smaller places which in turn requires efficient and effective climate control. Read this paper to learn more about how to properly cool your data center.
(EBOOK)
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Enabling Software and SaaS Vendors to Gain Competitive Advantage: Partnering with SAP for Business Intelligence and Analytics to Achieve Rapid ROI
by SAP America Inc
November 16, 2009
- (Free Research) On-premises software and SaaS vendors looking to provide BI and analytics functionality have a choice to develop their own components or to partner with an existing BI and analytics vendor. In this white paper, IDC presents evidence showing that a partnership with SAP can result in rapid ROI, improved productivity, innovation and more!
(WHITE PAPER)
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Creating Exponential Value Through Intelligent, Enterprise-Wide Web Conferencing Deployments
by Microsoft Corporation India Pvt Ltd
March 01, 2008
- (Free Research) This paper makes that case that, just like email and telephony, web conferencing should be deployed as part of a regular enterprise-wide toolset.
(WHITE PAPER)
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Closing the Gap with ERP EWM: Yard Management and Cross Docking
by CDC Global Services - Catalyst
November 12, 2009
- (Free Research) This white paper is designed to give warehouse operations and IT managers an understanding of the capabilities of SAP's ERP Yard Management and Cross-Docking solutions. Introduced with Release 4.7 extension set 2.0, SAP continues to improve its Logistics offering, while minimizing the gap between Best-of-Breed software solutions.
(WHITE PAPER)
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Storage Tiering: Achieve Efficiency by Implementing Storage Tiers
by BlueArc Corp.
September 23, 2009
- (Free Research) In the age of tighter budgets and continuing data growth, storage administrators are facing an ever increasing challenge of aligning storage resources with the demands of business applications. Read this IDC paper for information on how to implement effective storage efficiency practices.
(WHITE PAPER)
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Force.com Cloud Platform Drives Huge Time to Market and Cost Savings
by Salesforce.com
October 30, 2009
- (Free Research) IDC White Paper: Force.com Cloud Platform Drives Huge Time to Market and Cost Savings Learn how companies like yours built custom apps 4 - 5 times faster at half the cost with Force.com Platform.
(WHITE PAPER)
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Understanding the Business Benefits of an Open Source SOA Platform
by JBoss, a Division of Red Hat
June 02, 2009
- (Free Research) This paper is divided into two sections. The first half of the paper describes the business challenges of three JBoss Enterprise Middleware customers and how they gained business benefit from the use of JBoss Enterprise products and services. The second half of the paper provides insight into the JBoss Enterprise SOA platform.
(ANALYST REPORT)
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IT Tipping Point for Mid-sized Companies: Deciding When to Move to Tier 1 ERP
by Oracle Corporation
May 04, 2009
- (Free Research) This white paper will focus on debunking the myth that Tier 1 systems make running the business more difficult, while demonstrating that Tier 1 systems can actually make it easier for growing mid-sized companies to do the things they need to do.
(WHITE PAPER)
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Business Communication Tools for Tough Times
by Cisco Systems, Inc.
August 14, 2009
- (Free Research) Small businesses in particular have to do more with less, without compromising the ability to deliver quality products and services to their customers. Unified communications and Web 2.0 collaboration tools can help your employees be more productive right from their desktops, simply, easily, and cost-effectively.
(WHITE PAPER)
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Addressing "The Unlucky Seven" - Security and Compliance Issues That Matter Most to the Mid-Market Organization
by ArcSight, Inc.
May 19, 2009
- (Free Research) This webinar will go through the most critical challenges faced by mid-market companies, and illustrate how collecting and analyzing event data across the enterprise can address those challenges in the context of budget and staff constraints.
(WEBCAST)
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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
by NTR Global
October 29, 2009
- (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
(WHITE PAPER)
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Cutting Costs with WAN Optimization
by Riverbed Technology, Inc.
October 01, 2009
- (Free Research) Did you know it’s possible to cut IT costs without impacting day-to-day IT operations? In fact, when you download this whitepaper from Riverbed on cost-savings through WAN optimization, you’ll discover how businesses of all different sizes have realized a return on investment in just a few months.
(WHITE PAPER)
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Reinforce Business Objectives and Achieve ROI with Internet Identity Security
by Ping Identity Corporation
June 17, 2009
- (Free Research) Read this white paper to learn how after deploying PingFederate or PingConnect your organization will yield a high return on investment and run more efficiently and will have distinct competitive advantage over companies that do not leverage Internet Identity Security Software.
(WHITE PAPER)
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SQL Server 2008 Upgrade Series: Performance
by Dell, Inc. and Intel
November 20, 2009
- (Free Research) This article explores ways in which small and mid-sized businesses can improve the performance of their databases — and their businesses — by upgrading to SQL Server 2008.
(TECHNICAL ARTICLE)
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Understanding and Managing Supply Chain Risk
by SAP AG
January 01, 2006
- (Free Research) Download this white paper and explore new thinking on potential risk to global supply chains and how companies are adopting the statistical methods more commonly associated with finance and insurance. Learn how identifying and profiling risk variables, quantifying risk and using IT solutions can create higher resilience for supply chain management.
(WHITE PAPER)
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Enhancing Your Infrastructure in an Uncertain Economy to Support Your SOA Business Initiatives
by IBM
January 15, 2009
- (Free Research) This white paper defines the challenges facing today's IT executives and steps you can take now to support your organization’s SOA-based initiatives by cutting costs, leveraging your existing IT infrastructure and improving productivity.
(WHITE PAPER)
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Measuring Return on Investment of Real-time Feedback Analytics
by MarketTools, Inc.
November 24, 2009
- (Free Research) This white paper demonstrates how Real-time Feedback Analytics (RFA) has very high ROIs, even under conservative estimates, both in absolute terms and relative to the many productivity investments.
(WHITE PAPER)
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7 Ways to Deal with Data Growth from a Cost Standpoint
by i365, A Seagate Company
November 23, 2009
- (Free Research) Is data growth causing higher costs for data storage and backup in your organization? If the answer is yes, then you'll want to read this white paper that features seven ways to deal with data growth from a cost perspective.
(WHITE PAPER)
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