Open Source Customer Service System - ROI Guide Results for Open Source Customer Service System
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Understanding the Business Benefits of an Open Source SOA Platform
by JBoss, a Division of Red Hat
June 02, 2009
- (Free Research) This paper is divided into two sections. The first half of the paper describes the business challenges of three JBoss Enterprise Middleware customers and how they gained business benefit from the use of JBoss Enterprise products and services. The second half of the paper provides insight into the JBoss Enterprise SOA platform.
(ANALYST REPORT)
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Red Hat Continues To Redefine SOA: Simple. Open. Affordable
by JBoss, a Division of Red Hat
October 30, 2008
- (Free Research) Despite the significant progress made with open standards in the industry, most SOA platforms are delivered with many proprietary, closed extensions that focus on customer lock-in more than automation of the value chain. Red Hat believes there is a better way. We redefine SOA to be simple, open, and affordable.
(WHITE PAPER)
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The Return on Investment of Open Source Data Integration
by Talend
July 2008
- (Free Research) This white paper explains the different alternatives to open source data integration, and presents the visible and hidden costs of these alternatives, on several types of projects.
(WHITE PAPER)
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Adding Business Value With Cross-Platform Solutions: Linux running on IBM Servers
by IBM
October 2008
- (Free Research) This IDC White Paper is based on research data collected at a dozen customer sites in the United States, Canada, and Europe, all with mixed server platforms, to find the technical and business outcomes from deploying cross-platform Linux solutions on IBM servers. This paper presents the key findings of a return on investment (ROI) analysis.
(WHITE PAPER)
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Dell’s OpenManage Software Demo
by Dell and Symantec
September 2009
- (Free Research) Watch this demo to get an overview of the Dell OpenManage systems management solution. This solution is focused on delivering open, flexible, and integrated solutions that reduce the complexity in the systems management space.
(VIDEO)
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Differentiating With Technical Support, a JBoss Customer Support Study
by JBoss, a Division of Red Hat
August 2008
- (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.
(WHITE PAPER)
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Strategies and Best Practices: Reduce IT Costs with Red Hat Enterprise Linux and IBM Software
by Red Hat
November 2009
- (Free Research) CIOs are focused on raising the ROI of IT, expanding business impact, and making innovations real. This whitepaper focuses on two high return options–license cost optimization and migration to a lower total cost infrastructure to deliver the same or better business value.
(WHITE PAPER)
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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
by NTR Global
October 2009
- (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
(WHITE PAPER)
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Beloit Creates New Opportunities with Google Apps
by Google Apps Authorized Reseller Program
October 2009
- (Free Research) Read this case study to learn how Beloit grew their customer base by using Google Apps as a 'win-leader', created additional revenue streams, and deepened relationships with customers and opened up new oppurtunities.
(CASE STUDY)
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ROI for the Online Channel: The Business Drivers for Your Investments in WCM Technology
by SDL Tridion
June 2009
- (Free Research) This document provides you with the knowledge you need to make the connections between the SDL Tridion Web Content Management solution and its effects on your business.
(WHITE PAPER)
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How to write a RFP for Master Data Management: 10 Common Mistakes to Avoid
by Siperian, Inc.
September 2007
- (Free Research) Critical master data management (MDM) functionality can be easily overlooked when request for proposals (RFPs) are narrowly focused on a single business data type. Ensure success by avoiding 10 costly mistakes when writing your RFP.
(WHITE PAPER)
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CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success
by Pivotal CRM, a CDC Software solution
February 2009
- (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
(WHITE PAPER)
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Achieve Fuel Distribution Excellence: Drive Efficiency and Growth with Integrated Solutions
by SAP AG
January 2009
- (Free Research) The SAP for Oil & Gas solution portfolio provides functionality that gives fuel marketers and distributors visibility into their distribution network, integrates customer information, and automates processes to improve efficiency.
(ARTICLE)
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Northern Storage Suite: Return On Investment
by Northern Parklife
December 2008
- (Free Research) Northern Storage Suite delivers financial returns in three ways: by improving utilization of existing resources, by reducing the pace of hardware investment and by reducing the need for administrative intervention in data management. This paper provides details on these three benefits and how this storage solution can benefit your organization.
(WHITE PAPER)
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Internet Gambling Sites: Expose Fraud Rings and Stop Repeat Offenders with Device Reputation
by iovation, Inc.
June 2009
- (Free Research) This white paper will help you understand what new and innovative techniques can be used to combat online fraud and abuse, and how online casinos can realize a true return on investment by reducing losses from fraud exposure and increasing operational efficiency within the fraud detection process.
(WHITE PAPER)
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EnterpriseIQ -- Beyond traditional Manufacturing ERP
by IQMS
January 2009
- (Free Research) EnterpriseIQ goes beyond traditional ERP software systems by providing a real-time foundation for collaborative and ebusiness environments. From ensuring efficient and timely delivery of products to meeting the dynamic needs of customers and suppliers, IQMS brings it all together, seamlessly.
(TRIAL SOFTWARE)
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Data Center Facilities IT Handbook: Mastering data center climate control
by Dell, Inc. and Intel
May 2009
- (Free Research) This SearchDataCenter.com eBook takes a look at how to master the climate control for the data center. Organizations are creating more heat in smaller places which in turn requires efficient and effective climate control. Read this paper to learn more about how to properly cool your data center.
(EBOOK)
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Citrix XenServer - Enterprise-Class, Cloud-Proven Virtualization. Free.
by Citrix
July 2009
- (Free Research) XenServer is the only free, enterprise-class virtualization platform. With powerful features such as live migration and centralized multi-node management, your datacenter is instantly smaller and smarter. For free. You can't afford not to download it now.
(DOWNLOAD)
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Credit Issuers: Stop Application Fraud At The Source With Device Reputation
by iovation, Inc.
June 2009
- (Free Research) Read this white paper to learn about new and innovative techniques and solutions can be used to combat fraud, and how you can realize a true return on investment by reducing losses from fraud exposure and increasing operational efficiency within your fraud prevention process.
(WHITE PAPER)
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Case Study: Ingram Entertainment Implements Improved ROI and Reliability for Mainframe Data Protection
by Data Domain
June 2009
- (Free Research) Ingram Entertainment Inc. is the leading national distributor of home entertainment products in the US. Having implemented the Data Domain and Luminex solution they have been able to successfully meet DR goals and achieve significant yearly cost savings.
(CASE STUDY)
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Understanding and Managing Supply Chain Risk
by SAP AG
January 2006
- (Free Research) Download this white paper and explore new thinking on potential risk to global supply chains and how companies are adopting the statistical methods more commonly associated with finance and insurance. Learn how identifying and profiling risk variables, quantifying risk and using IT solutions can create higher resilience for supply chain management.
(WHITE PAPER)
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Three Steps to Improving Server Virtualization ROI with everRun
by Marathon Technologies
September 2009
- (Free Research) Server virtualization offers a tremendous opportunity for cost savings in the data center. This paper will give three steps you can take to dramatically improve your cost savings from server virtualization as well as show how companies are using Marathon's everRun software to implement those steps.
(WHITE PAPER)
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VUE Software: Enterprise Incentive Management
by CSSI
VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.
(SOFTWARE PRODUCT)
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Measuring the ROI of ERP in SMB: Keeping ERP Projects Alive When You Need Them the Most
by SAP AG
March 2009
- (Free Research) This report serves as a roadmap to small to midsize businesses (SMBs) for realizing the maximum Return on Investment (ROI) from ERP implementations.
(WHITE PAPER)
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E-Book: Five Technology Trends for Improved Business Intelligence Performance
by Sybase, Inc.
November 2009
- (Free Research) In this E-Book, data warehousing and BI expert Rick Sherman explains how you can take advantage of BI trends to ensure that you get the right information to the right people at the right times, so they can make the best possible decisions.
(EBOOK)
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