Customer Support Webinar - ROI Guide Results for Customer Support Webinar
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Differentiating With Technical Support, a JBoss Customer Support Study
by JBoss, a Division of Red Hat
August 01, 2008
- (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.
(WHITE PAPER)
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
by NTR Global
October 29, 2009
- (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
(PRESENTATION)
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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
by NTR Global
October 29, 2009
- (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
(WHITE PAPER)
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How to write a RFP for Master Data Management: 10 Common Mistakes to Avoid
by Siperian, Inc.
September 01, 2007
- (Free Research) Critical master data management (MDM) functionality can be easily overlooked when request for proposals (RFPs) are narrowly focused on a single business data type. Ensure success by avoiding 10 costly mistakes when writing your RFP.
(WHITE PAPER)
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Secrets to Successful DR and Continuity Planning
by Compellent
December 10, 2008
- (Free Research) This webinar reviews several enabling technologies that greatly simplify Disaster Recovery and business continuity like Silver Peak's WAN optimization solution. You'll also hear how OfficeWare was able to implement an effective and fully verified DR solution on a limited budget.
(WEBCAST)
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High Availability Doesn’t Need to be Expensive
by Marathon Technologies
November 10, 2009
- (Free Research) In this webcast, learn about a wide range of high availability (HA) alternatives that meet IT requirements and reduce the risk of downtime. Determine ways to justify an HA investment and how to mix and match tools for faster ROI. Watch this webcast to learn how to align your business needs with a high availability strategy.
(WEBCAST)
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Business Intelligence - Now More Than Ever
by SAP BusinessObjects
December 19, 2008
- (Free Research) The goal of this white paper is to explain why business intelligence is a sound investment for any IT manager to make, especially now. Budgets are tighter and demands from executives to see immediate results from IT implementations are increasing. This paper outlines the benefits of a BI solution and its impact on a company. Read on to learn more.
(WHITE PAPER)
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Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit
by Microsoft
September 09, 2009
- (Free Research) This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment.
(WEBCAST)
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High-speed, Power-efficient Deduplication: Saving Costs Without Sacrificing Performance
by FalconStor Software
September 10, 2009
- (Free Research) Industry innovators Nexsan and FalconStor have formed a strategic venture to deliver the cost saving benefits of these technologies in an integrated system designed to optimize almost any backup environment and deliver immediate ROI.
(WEBCAST)
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Going Beyond Certification
by Compellent
January 01, 2009
- (Free Research) Check out this fact sheet on Compellent's Storage Center SAN. It's HCL-certified with VMware to ensure seamless integration and support. Read on to learn just how your organization can easily achieve the real-world benefits of virtualization.
(DATA SHEET)
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Webcast: Hear from Your Peers: Take Action now to Lower your Database Costs
by IBM
October 19, 2009
- (Free Research) Is data management costing you too much money? Join us for a webcast where two IBM DB2 customers will discuss proven strategies that they have incorporated into their IT operations that have resulted in lowering their overall database costs.
(WEBCAST)
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Understanding the Business Benefits of an Open Source SOA Platform
by JBoss, a Division of Red Hat
June 02, 2009
- (Free Research) This paper is divided into two sections. The first half of the paper describes the business challenges of three JBoss Enterprise Middleware customers and how they gained business benefit from the use of JBoss Enterprise products and services. The second half of the paper provides insight into the JBoss Enterprise SOA platform.
(ANALYST REPORT)
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VUE Software: Enterprise Incentive Management
by CSSI
VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.
(SOFTWARE PRODUCT)
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IPControl - automated IP Address Management & DNS/DHCP server configuration
by BT Diamond IP
IPControl is a next-generation software system that enables service providers and enterprises to dramatically improve their IT infrastructure operational efficiency and service levels by automating IPAM and DNS/DHCP server configuration.
(SOFTWARE PRODUCT)
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CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success
by Pivotal CRM, a CDC Software solution
February 20, 2009
- (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
(WHITE PAPER)
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Business Value of Sterling Commerce Managed Services for B2B Integration
by Sterling Commerce
September 01, 2009
- (Free Research) Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider.
(WHITE PAPER)
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EnterpriseIQ -- Beyond traditional Manufacturing ERP
by IQMS
January 05, 2009
- (Free Research) EnterpriseIQ goes beyond traditional ERP software systems by providing a real-time foundation for collaborative and ebusiness environments. From ensuring efficient and timely delivery of products to meeting the dynamic needs of customers and suppliers, IQMS brings it all together, seamlessly.
(TRIAL SOFTWARE)
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The Path toward Pervasive Business Intelligence at Ferrari North America
by Tableau Software
December 2008
- (Free Research) Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision-making processes.
(WHITE PAPER)
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Dell's SMART Approach to Workload Automation
by BMC Software, Inc
April 2009
- (Free Research) This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.
(WHITE PAPER)
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Enhancing Your Infrastructure in an Uncertain Economy to Support Your SOA Business Initiatives
by IBM
January 2009
- (Free Research) This white paper defines the challenges facing today's IT executives and steps you can take now to support your organization’s SOA-based initiatives by cutting costs, leveraging your existing IT infrastructure and improving productivity.
(WHITE PAPER)
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Sustaining Software ROI Beyond Go-Live: How In-Application Performance Support Pays Off
by Oracle Corporation
December 2008
- (Free Research) This white paper examines post-go-live end-user support when developing training material and implementing a performance support system to boost the return on enterprise software investments.
(WHITE PAPER)
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The Economics of Embedded Development, Testing, Deployment and Support
by IBM
December 2008
- (Free Research) This paper is aimed at helping senior management address its product ROI in a manner that can be directly applied to their everyday management practices. In this report, EMF presents a methodology for calculating the ROI for a development based on the direct cost of development, associative costs, extrinsic costs and a process for estimating risk.
(ANALYST REPORT)
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Understanding Data Governance ROI: A Compliance Perspective
by DataFlux Corporation
July 2009
- (Free Research) This paper discusses the role of data governance programs in supporting compliance efforts, and presents an ROI formula you can use in those circumstances where it's important to quantify the value of data governance efforts.
(WHITE PAPER)
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BMC SQL Performance for DB2: A Review of the Potential Return on Investment
by BMC Software, Inc
November 2009
- (Free Research) The ever present demand to maximise the value delivered by business-critical applications requires that we optimise the use of all the resources that execute and manage them. BMC Software is one of the major vendors offering such support and has a highly regarded set of solutions collectively called BMC SQL Performance for DB2.
(WHITE PAPER)
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ROI for the Online Channel: The Business Drivers for Your Investments in WCM Technology
by SDL Tridion
June 2009
- (Free Research) This document provides you with the knowledge you need to make the connections between the SDL Tridion Web Content Management solution and its effects on your business.
(WHITE PAPER)
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