Customer Communication ROI - ROI Guide Results for Customer Communication ROI
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A Guide To CRM ROI
by Relavis Corporation
August 13, 2009
- (Free Research) The purpose of this paper is to provide a foundation for building, analyzing and interpreting a return on investment (ROI) model for your customer relationship management initiative.
(WHITE PAPER)
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Increasing Competitiveness and Reducing Costs in Today's Economy
by Microsoft Corporation India Pvt Ltd
November 24, 2009
- (Free Research) This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.
(WHITE PAPER)
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ROI for the Online Channel: The Business Drivers for Your Investments in WCM Technology
by SDL Tridion
June 01, 2009
- (Free Research) This document provides you with the knowledge you need to make the connections between the SDL Tridion Web Content Management solution and its effects on your business.
(WHITE PAPER)
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The Server Virtualization Imperative: How You Can Deliver Nine-Month ROI for Your Customers Right Now
by Dell, Inc. and Intel
November 17, 2009
- (Free Research) A new multi-core server from Dell and powered by Intel can do the work of nine older single-core servers, while using less energy and facility space. Moreover, it can deliver return on investment (ROI) in as little as nine months. Read this paper to learn more!
(ARTICLE)
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ROI on Network Efficiency: Customer Case Study
by Hewlett-Packard Company
February 17, 2009
- (Free Research) When the State of Kansas Division of Information Services and Communications mandated that all of its departments find ways to consolidate operations and boost staff productivity, its networking services group was ready for the challenge. Read this case study to see what they did.
(CASE STUDY)
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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
by NTR Global
October 29, 2009
- (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
(WHITE PAPER)
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Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI
by SPSS Inc. Worldwide Headquarters
December 31, 2008
- (Free Research) This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.
(WHITE PAPER)
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Simplify Software as a Service (SaaS) Integration
by Cast Iron Systems
January 2008
- (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data.
(WHITE PAPER)
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ROI Case Study: Data Access Networking for VoIP and Lawful Intercept
by Gigamon
January 2009
- (Free Research) Check out this brief paper to learn how a customer benefited from a Gigamon deployment of TAPs directly into several 10G ports; they also aggregated the traffic, eliminating the need to connect very expensive tools on each connection in question.
(CASE STUDY)
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
by NTR Global
October 2009
- (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
(PRESENTATION)
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Tactical Data Quality Projects Deliver Quick ROI
by DataFlux Corporation
October 2009
- (Free Research) This expert podcast offers advice for deploying and completing tactical data quality projects from Forrester's Rob Karel.
(PODCAST)
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American Airlines sees ROI of 1192% in 2 Months with Predictive Analytics
by SPSS Inc. Worldwide Headquarters
February 2009
- (Free Research) To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs.
(CASE STUDY)
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The ROI of Data Governance: A Revenue Generation Perspective
by DataFlux Corporation
June 2008
- (Free Research) Read this whitepaper to learn more about data governance, and when it is appropriate to measure data efforts with ROI or other metrics. Learn about an ROI calculator of data governance and how to test assumptions about data.
(WHITE PAPER)
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Measuring Return on Investment of Real-time Feedback Analytics
by MarketTools, Inc.
November 2009
- (Free Research) This white paper demonstrates how Real-time Feedback Analytics (RFA) has very high ROIs, even under conservative estimates, both in absolute terms and relative to the many productivity investments.
(WHITE PAPER)
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The ROI and TCO Benefits of Data Deduplication for Data Protection in the Enterprise
by Data Domain
August 2008
- (Free Research) This whitepaper examines and quantifies the costs and benefits of backup with deduplication storage as strategic assets for data protection. Three organizations in different industries are discussed as case studies.
(WHITE PAPER)
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Boost ROI with Faster, Easier, VISUAL Analytics
by SPSS Inc. Worldwide Headquarters
February 2009
- (Free Research) Join us at this live webcast and learn how you can:<ul> <li>Use RFM analysis to quickly rank customers for high-return marketing</li> <li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li> <li>and more</li></ul>
(WEBCAST)
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Forrester Research: The Total Economic Impact™ Of Microsoft Unified Communications Products and Services
by Microsoft Corporation India Pvt Ltd
August 2007
- (Free Research) Unified communications (UC), offers the promise of converging voice, data, and video communication and of eliminating many roadblocks in communication. In conducting these in-depth interviews with Microsoft UC products customers, Forrester found that organizations can achieve significant productivity improvements and cost savings.
(ANALYST BRIEF)
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Developing a Unique Unified Communications Strategy
by Hewlett-Packard Company
September 2009
- (Free Research) This E-Guide explains how companies can leverage communications, collaboration and business applications to build a UC solution that produces short- and long-term ROI.
(EGUIDE)
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E-Guide: Increase Quality and ROI with SAP Certification and Training
by SkillSoft Corporation
November 2009
- (Free Research) Read this E-Guide and explore how certifications can help SAP gauge market levels of training and experience to deliver a better and faster ROI. Discover how the Business Process Expert certification can enhance the skills needed to create and compose business processes as well as bridge the gap between IT and business.
(E-LEARNING TUTORIAL)
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Automated testing ROI: fact or fiction? A customer's perspective: What real QA organizations have found
by Hewlett-Packard Company
February 2009
- (Free Research) The white paper explores the fundamentals of automated software testing, explains how such an endeavor is actually an investment for a company, and details how a company can get a return on their investment.
(WHITE PAPER)
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Maximizing Enterprise Backup and Dedupe Performance for Greater ROI
by FalconStor Software
November 2009
- (Free Research) Disk-based backup systems fundamentally change the way we do backup and recovery. But the key is to treat disk as disk and not as tape. Solutions need to recognize the intelligent features of disk and take advantage of those features. This webcast explores how to leverage the advantages of disk for best possible backup performance and maximum ROI.
(WEBCAST)
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Best Practices for Virtualizing Distributed Environments: Enterprise-Class Virtualization for Remote Office and Branch Office Infrastructures
by VM6 Software
October 2009
- (Free Research) This whitepaper provides the 4 best practices that IT leaders of ROBO organizations need to consider when virtualizing their businesses, providing ROI tips and establishing a roadmap for reducing the Total Cost of Ownership for virtualizing the distributed ROBO environment.
(WHITE PAPER)
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The Total Economic Impact™ Of Esker DeliveryWare
by Esker Inc.
July 2009
- (Free Research) Read this commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting on behalf of Esker to learn more about how beneficial going paperless can be for your company and how Esker DeliveryWare can help today.
(ANALYST REPORT)
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CRM Strategy Guide: Leveraging your customers
by Sun Microsystems, Inc.
September 2009
- (Free Research) Learn how innovative companies are turning CRM challenges into an opportunity for business advantage and cost reduction.
(INFORMATION CENTER)
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Making Interactions More Intelligent Across All Channels in the Retail Finance Industry
by Infor CRM
July 2009
- (Free Research) In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.
(WHITE PAPER)
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