Call Center Customer Service Powerpoints - ROI Guide Results for Call Center Customer Service Powerpoints
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
by NTR Global
October 29, 2009
- (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
(PRESENTATION)
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Virtual Desktop Management: Reducing Infrastructure Costs
by HP, Vmware and AMD
September 17, 2009
- (Free Research) This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent.
(WEBCAST)
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Increase Your Returns Using Event-Based Marketing
by Infor CRM
July 22, 2009
- (Free Research) Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.
(WHITE PAPER)
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Customer case studies using HP Business Availability Center
by Hewlett-Packard Company
June 01, 2009
- (Free Research) Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems.
(WHITE PAPER)
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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
by NTR Global
October 29, 2009
- (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
(WHITE PAPER)
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Cisco Unified Communications: Unifying Communications Infrastructure
by Global Knowledge
December 2008
- (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight.
(WHITE PAPER)
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The Power of Automation: The EDS Story
by Hewlett-Packard Company
September 2009
- (Free Research) It is becoming increasingly difficult for data center pros to manage their IT environments. This webcast explores best practices for automation and details the benefits you can realize from implementing the technology.
(WEBCAST)
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Three Must Haves for the Virtual Data Center
by Compellent
January 2009
- (Free Research) To take full advantage of server virtualization, and create a true virtual data center, IT departments need a holistic storage solution that allows fully shared resources, easy and automated storage classification and migration and complete data protection. Read this white paper for three "must haves" to achieve those objectives.
(WHITE PAPER)
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The Server Virtualization Imperative: How You Can Deliver Nine-Month ROI for Your Customers Right Now
by Dell, Inc. and Intel
November 2009
- (Free Research) A new multi-core server from Dell and powered by Intel can do the work of nine older single-core servers, while using less energy and facility space. Moreover, it can deliver return on investment (ROI) in as little as nine months. Read this paper to learn more!
(ARTICLE)
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Performance Center of Excellence
by Hewlett-Packard Company
February 2009
- (Free Research) As the application lifecycle evolves, components that drive efficiency and quality become more crucial. Organizations building centers of excellence (CoE) around performance testing find that the CoE centralizes resources and utilizes the full capabilities of today's robust automation products. Read on to learn more about the benefits of CoE.
(WHITE PAPER)
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Priceline.com Capitalizes on Lean Economic Times
by 3PAR
May 2009
- (Free Research) Watch this videocast to learn how virtualization has been a major key to the success of everyone's favorite discount travel site as Priceline.com has continued to grow its competitive edge in the face of lean economic times.
(VIDEO)
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Forrester Total Economic Impact Study on IPS
by McAfee, Inc.
June 2009
- (Free Research) Network--Stop threats before they happen. This June 2009 study examines the financial impact and potential return on investment (ROI) for McAfee Network Security Platform intrusion prevention system (formerly McAfee IntruShield®), using Adena Health System as a case study.
(ANALYST REPORT)
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Best Practices for Virtualizing Distributed Environments: Enterprise-Class Virtualization for Remote Office and Branch Office Infrastructures
by VM6 Software
October 2009
- (Free Research) This whitepaper provides the 4 best practices that IT leaders of ROBO organizations need to consider when virtualizing their businesses, providing ROI tips and establishing a roadmap for reducing the Total Cost of Ownership for virtualizing the distributed ROBO environment.
(WHITE PAPER)
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Presentation Transcript: Leveraging Virtualization to Constrain Costs
by 3PAR
May 2009
- (Free Research) Download this presentation transcript to learn how virtualization has been a major key to the success of everyone's favorite discount travel site as Priceline.com has continued to grow its competitive edge in the face of lean economic times.
(PRESENTATION TRANSCRIPT)
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Going Beyond Certification
by Compellent
January 2009
- (Free Research) Check out this fact sheet on Compellent's Storage Center SAN. It's HCL-certified with VMware to ensure seamless integration and support. Read on to learn just how your organization can easily achieve the real-world benefits of virtualization.
(DATA SHEET)
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Advancing Return on Investment Analysis for Government IT: A Public Value Framework
by SAP AG
January 2009
- (Free Research) The range and complexity of government information technology (IT) investments makes assessing their returns a daunting prospect. This white paper presents a public ROI assessment framework that addresses the shortcomings in the available methods and models for assessing public returns.
(WHITE PAPER)
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Choosing Your Virtualization Hardware Vendor: Seven Keys to Ensuring Success with Your Customers
by Dell, Inc. and Intel
November 2009
- (Free Research) This paper examines seven key questions you should ask yourself when choosing the prime hardware vendor for your virtualization solutions.
(ARTICLE)
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Webcast: Hear from Your Peers: Take Action now to Lower your Database Costs
by IBM
October 2009
- (Free Research) Is data management costing you too much money? Join us for a webcast where two IBM DB2 customers will discuss proven strategies that they have incorporated into their IT operations that have resulted in lowering their overall database costs.
(WEBCAST)
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The ROI and TCO Benefits of Data Deduplication for Data Protection in the Enterprise
by Data Domain
August 2008
- (Free Research) This whitepaper examines and quantifies the costs and benefits of backup with deduplication storage as strategic assets for data protection. Three organizations in different industries are discussed as case studies.
(WHITE PAPER)
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Maximizing Enterprise Backup and Dedupe Performance for Greater ROI
by FalconStor Software
November 2009
- (Free Research) Disk-based backup systems fundamentally change the way we do backup and recovery. But the key is to treat disk as disk and not as tape. Solutions need to recognize the intelligent features of disk and take advantage of those features. This webcast explores how to leverage the advantages of disk for best possible backup performance and maximum ROI.
(WEBCAST)
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Oracle Data Guard with Oracle Database 11g Release 2
by Oracle Corporation
September 2009
- (Free Research) Read this white paper to learn about a unique data protection and recovery solution that provides the management, monitoring, and automation software to create synchronized standby databases that protect data from failures and other disasters.
(WHITE PAPER)
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Cutting Costs with WAN Optimization
by Riverbed Technology, Inc.
October 2009
- (Free Research) Did you know it’s possible to cut IT costs without impacting day-to-day IT operations? In fact, when you download this whitepaper from Riverbed on cost-savings through WAN optimization, you’ll discover how businesses of all different sizes have realized a return on investment in just a few months.
(WHITE PAPER)
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P2V Benefits: Moving Servers From the Physical to the Virtual World Cuts Costs, Saves Space and Parallels Green Initiatives
by CDW Corporation
September 2009
- (Free Research) Virtualization basically means inserting a software layer between your hardware and your operating system. This decouples the operating system from the hardware and allows you to run many operating systems at the same time on top of that same physical piece of hardware. Read this short paper to learn about the benefits of using virtual servers.
(WHITE PAPER)
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VUE Software: Enterprise Incentive Management
by CSSI
VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.
(SOFTWARE PRODUCT)
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Improving Process Flexibility: How to Respond Quickly to Changing Market Demands by Streamlining Processes
by Oracle Corporation
December 2008
- (Free Research) This white paper will show that by improving process flexibility and transparency, not only can employees and systems adapt more easily to changing requirements, but existing infrastructure and applications can run more smoothly together for longer, thus raising ROI.
(ANALYST REPORT)
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