Bussiness Case For Improved Customer Service - ROI Guide Results for Bussiness Case For Improved Customer Service
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ROI on Network Efficiency: Customer Case Study
by Hewlett-Packard Company
February 17, 2009
- (Free Research) When the State of Kansas Division of Information Services and Communications mandated that all of its departments find ways to consolidate operations and boost staff productivity, its networking services group was ready for the challenge. Read this case study to see what they did.
(CASE STUDY)
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The Total Economic Impact™ Of Esker DeliveryWare
by Esker Inc.
July 10, 2009
- (Free Research) Read this commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting on behalf of Esker to learn more about how beneficial going paperless can be for your company and how Esker DeliveryWare can help today.
(ANALYST REPORT)
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The Total Economic Impact Of DMExpress
by Syncsort
August 25, 2008
- (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis.
(WHITE PAPER)
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The Path toward Pervasive Business Intelligence at Ferrari North America
by Tableau Software
December 2008
- (Free Research) Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision-making processes.
(WHITE PAPER)
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Case Study: Ingram Entertainment Implements Improved ROI and Reliability for Mainframe Data Protection
by Data Domain
June 2009
- (Free Research) Ingram Entertainment Inc. is the leading national distributor of home entertainment products in the US. Having implemented the Data Domain and Luminex solution they have been able to successfully meet DR goals and achieve significant yearly cost savings.
(CASE STUDY)
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Customer case studies using HP Business Availability Center
by Hewlett-Packard Company
June 2009
- (Free Research) Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems.
(WHITE PAPER)
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Case Study: DaimlerChrysler South Africa - Migrating Mission Critical Application Achieving Over 50% Cost Savings and Improving Service Levels
by Micro Focus, Ltd
October 2009
- (Free Research) In October 2003, DaimlerChrysler South Africa decided that significant cost savings could be achieved by migrating its mission critical systems onto a contemporary low cost platform and in the process remove the mainframe. This case study presents the challenges the company faced as well as the solution and benefits achieved.
(CASE STUDY)
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NIBCO, INC: Integrating Inbound Sales Order Automation
by Esker Inc.
July 2009
- (Free Research) In this case study NIBCO, INC. implemented an SAP solution for comprehensive customer relationship management (CRM). Read this case study to learn how NIBCO, INC chose and implemented Esker DeliveryWare as their SAP Solution and the benefits they reaped from Esker DeliveryWare.
(CASE STUDY)
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The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics
by SPSS Inc. Worldwide Headquarters
February 2009
- (Free Research) This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return.
(WHITE PAPER)
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Perceived costs or costly decisions? Learn the right way to leverage value from SAP for Business Intelligence and Performance Management
by IBM
December 2009
- (Free Research) This webcast, featuring Nucleus Research, uncovers research findings from analyzing numerous deployments in business intelligence and performance management within an SAP environment. Discover why many companies are turning to one specific vendor for the benefits it provides over SAP NetWeaver Business Warehouse.
(WEBCAST)
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Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI
by SPSS Inc. Worldwide Headquarters
December 2008
- (Free Research) This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.
(WHITE PAPER)
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In-database Analytics Demystified
by Sybase, Inc.
October 2009
- (Free Research) In this podcast, listeners will hear a vendor-neutral, executive overview of in-database analytics technology from independent expert Rick Sherman. Find out how the technology works -- and how companies are leveraging it for improved operational efficiency and other business benefits.
(PODCAST)
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2010 E-discovery Best Practices from Real-World Cases
by Clearwell Systems
October 2009
- (Free Research) This paper details several best practices derived from real-world cases and explains how Clearwell customers have met their e-discovery challenges and achieved a significant return on investment (ROI) -- often within a single case.
(WHITE PAPER)
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Enabling Software and SaaS Vendors to Gain Competitive Advantage: Partnering with SAP for Business Intelligence and Analytics to Achieve Rapid ROI
by SAP America Inc
November 2009
- (Free Research) On-premises software and SaaS vendors looking to provide BI and analytics functionality have a choice to develop their own components or to partner with an existing BI and analytics vendor. In this white paper, IDC presents evidence showing that a partnership with SAP can result in rapid ROI, improved productivity, innovation and more!
(WHITE PAPER)
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The Compelling Case for Conferencing
by Microsoft
August 2009
- (Free Research) As organizations look for ways to improve business outcomes while reducing costs and encouraging environmental sustainability, many are turning to software-based conferencing and collaboration solutions for audio and Web conferencing. This paper explains some benefits realized by companies who have deployed these unified communications solutions.
(WHITE PAPER)
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
by NTR Global
October 2009
- (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
(PRESENTATION)
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Beloit Creates New Opportunities with Google Apps
by Google Apps Authorized Reseller Program
October 2009
- (Free Research) Read this case study to learn how Beloit grew their customer base by using Google Apps as a 'win-leader', created additional revenue streams, and deepened relationships with customers and opened up new oppurtunities.
(CASE STUDY)
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Differentiating With Technical Support, a JBoss Customer Support Study
by JBoss, a Division of Red Hat
August 2008
- (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.
(WHITE PAPER)
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The ROI and TCO Benefits of Data Deduplication for Data Protection in the Enterprise
by Data Domain
August 2008
- (Free Research) This whitepaper examines and quantifies the costs and benefits of backup with deduplication storage as strategic assets for data protection. Three organizations in different industries are discussed as case studies.
(WHITE PAPER)
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ROI Case Study: Data Access Networking for VoIP and Lawful Intercept
by Gigamon
January 2009
- (Free Research) Check out this brief paper to learn how a customer benefited from a Gigamon deployment of TAPs directly into several 10G ports; they also aggregated the traffic, eliminating the need to connect very expensive tools on each connection in question.
(CASE STUDY)
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Evaluating the Costs and Benefits of Backup and Deduplication Storage
by Data Domain
July 2008
- (Free Research) Unreliable backups and recovery times that are too long have long plagued IT organisations. This paper takes a look at the costs and benefits of backup with deduplication storage as strategic assets for data protection.
(WHITE PAPER)
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ROI Case Study: Crest Animation
by Hewlett-Packard Company
November 2007
- (Free Research) Download this case study and read how Crest Animation eliminated storage bottlenecks, improved productivity, and gained more than $19 Million in benefits with HP StorageWorks Solution.
(CASE STUDY)
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Forrester Research: The Total Economic Impact™ Of Microsoft Unified Communications Products and Services
by Microsoft Corporation India Pvt Ltd
August 2007
- (Free Research) Unified communications (UC), offers the promise of converging voice, data, and video communication and of eliminating many roadblocks in communication. In conducting these in-depth interviews with Microsoft UC products customers, Forrester found that organizations can achieve significant productivity improvements and cost savings.
(ANALYST BRIEF)
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SEPATON Addresses Backup of Virtualized Servers
by SEPATON
April 2008
- (Free Research) SEPATON is among the growing list of vendors to join the VMware Technical Alliance Partner (TAP) Program. SEPATON has its sights set on solving the backup challenges of virtual server implementations - in particular, VMware environments - with VTL.
(ANALYST BRIEF)
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Data Center Facilities IT Handbook: Mastering data center climate control
by Dell, Inc. and Intel
May 2009
- (Free Research) This SearchDataCenter.com eBook takes a look at how to master the climate control for the data center. Organizations are creating more heat in smaller places which in turn requires efficient and effective climate control. Read this paper to learn more about how to properly cool your data center.
(EBOOK)
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